Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager, Communications, plays a pivotal role on American Airline’s Global Engagement team. You will be responsible for developing, leading, and executing communications programs and storytelling to the media, our customers, team members, and other stakeholders. This role requires a skilled communicator with a strong background in media relations, project management, and stakeholder engagement to enhance and protect the airline’s reputation.

 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Currently possess, develop, and maintain relationships with key media, including national, local, trade and influencers with the ability to influence news cycles around positive news and issues management.
• Draft press releases, statements, key messages, and briefing documents for executives.
• Drafts stories and other materials for internal company newsletter, employee intranet site and internal events.
• Staffs and assists executives with the planning of media interviews and events.
• Measure and report on the impact of communications efforts.
• Create and implement both proactive and reactive communication plans to manage potential crises.
• Formulate and execute media strategies to promote team members, company initiatives and respond to media inquiries.
• Drive strategic communications initiatives that propel American Airlines’ business goals and elevate its reputation.
• Monitor and assess emerging issues that could impact the company’s reputation.
• Collaborate with cross-functional teams, including marketing, sales, and operations, to develop and execute partnership initiatives.
• Develop timelines, manage deliverables, and collaborate with internal teams to ensure successful execution.
• Work closely with internal teams, including legal and government affairs, to align messaging and responses.
• Uphold the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and leaders across the company.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field
• 6-7 years relevant work experience in communications in a corporate or agency setting
• Strong writing and storytelling skills, with the ability to craft compelling messages for diverse audiences
• Proven experience managing media relations and serving as a spokesperson
• Ability to build and maintain relationships with journalists, industry partners, and community stakeholders
• Experience in crisis communications and issues management is a plus

Preferred Qualifications – Education & Prior Job Experience

• 5 years of experience in partnership development, or a related field
• Previous experience with positively and effectively leading teams, internal and external partners, thinking critically to connect the dots across workgroups and teams to ensure strategies and impacts are clearly understood
• Experience collaborating up, down, and across matrixed organizations
• Experience working in the airline or travel industry
• Experience with partnership management software and tools

Skills, Licenses, and Certifications

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
• Strong project management skills
• Experience with partnership management software and tools (e.g. Salesforce, Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work experience placement, Local area, Remote job, Flexible hours,

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